High quality customer service specializing in approachable and attentive support.

Services

24/7 Assistance.

 pointary.com know customer service is needed at all times of the day, any day of the week. Our support operators are available 24 hours a day, 7 days a week to help you through all your issues.

Team Members Who Care

 The staff at pointary.com know how to help you with all your needs regarding your website subscriptions.

Knowledge is the Key!

 Our team takes customer service seriously and have been trained to handle all your support need. Trained carefully and eager to provide support, pointary.com know the importance of an active support system.

Refund System

 If within the first month of your service you are unhappy with the customer support we offer, you can be refunded to the credit card made to make your initial purchase. Guaranteed!

FREQUENTLY ASKED QUESTIONS

I have a question about upgrading my account?

If the answer you are looking for is not on our FAQ page, then please call us at +1-855-543-5747 or send us an email at [email protected] and we will be happy to assist you with any questions that you may have.

How can I cancel my membership?

If you want to cancel your membership with us you can email us at [email protected] call us at +1-855-543-5747 , or speak to one of our representatives about it via Live Chat.

I forgot my login information, can someone help?

Our customer service representatives can help you retrieve your username or password information by Live Support operator, or email us at [email protected], or call us at +1-855-543-5747.

Can I cancel a membership if I don’t want the service anymore?

Absolutely. If you want to cancel your membership, please contact our Live Support operator, or email us at [email protected], or call us at +1-855-543-5747.

My credit card keeps getting declined and I don’t know why?

There could be numerous reasons why the card was declined. Please try another card to place the order. If the card keeps getting declined, call us at +1-855-543-5747 or send us an email at [email protected]. You can always check with your financial institution as well to see if there is a problem with the card.

Can others see my personal information?

No. Your privacy is protected and other users will not be able to see your personal information. If you would like more information about our privacy policy, give us a call at +1-855-543-5747 or send us an email at [email protected].

I know my password but it’s not working. Why?

All of our passwords and usernames are case sensitive and must be entered exactly the way they were at the time of registration. Please check to make sure you have not enabled caps lock by accident and that you have entered your information accurately. Sometimes your computers internet files are interfering with your login attempts. By accessing your browser history through the Tools section of your browser, you can delete things such as Temporary Internet Files, browsing history and cookies. Doing so may make the login process work smoothly. If you accessed the login portal from a third party link, your login may be interfered. To remedy this, please close our of this browser completely, refresh, and enter the login portal address directly into the address bar. Try logging in through this method.

Contact

FINDING YOUR MEMBERSHIP CHARGE

Your confirmation email should include all of your membership information. If you did not receive one, or believe that we have an incorrect email address on file, please contact our Live Support operator, or email us at [email protected], or call us at , +1-855-543-5747.

How to Contact Us

Golden Seaside Ltd., 89 St. James Road, Watford, United Kingdom, WD18 0DY, Company #: 9532464, VAT #: 255825582